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Problems in the Sector
  • 1
    Can your customers contact your site by phone?
  • 2
    Do you think you can manage incoming calls well?
  • 3
    Do you have to be in office to answer phones?
  • 4
    Have you figured out what the cost to you is on the phone?
  • 5
    Are you tired of giving information on the phone about the shipping status of your orders now?
  • 6
    How bad it is not to be able to remember what you talked about in the past when your customers call you?
  • 7
    Do you have any statistical knowledge about incoming calls? How many minutes have been spoken this month, how many times have any customer been called, how many calls have you received? How many minutes does the calls last?
  • 8
    Did you pay a lot of money when you set up the call center?
  • 9
    Does your plant break down from time to time? What are you doing in these situations?

How does the system work?

Robot, My Virtual Store Welcome Welcome 1 to learn the shipping status of your orders, 2 to contact the Customer Representative.
Explanation
The desired welcome scenario is applied and the robot asks the customer to read the automatic message and make the customer's choice.Different scenarios and rich options can be presented to the customer. Departments such as Returns, Accounting, Management, Procurement are also announced and the customer can be made to choose. The flow and text shown here are entirely exemplary, much more flexible and can be tailored to the needs of a virtual store
Customer's membership information, photo, membership date and order date
Customer's Membership Information, Official, Member Date and Last Login Date
Information that it is Risky Customer, Prohibited Customer or Certified Customer. Risky Customer, Risk
Customer's previous orders and details of these orders
The messages the client sends in the messaging system and the responses they receive
Customer's previous phone calls with date detail and information and past phone calls with one clickPossibility to listen to the recording
Details of these notes if the customer has received notes from previous calls.
No fixed investment required.
The system works with cloud architecture, it does not change from day to day.
Can be commissioned in 1 day
Easily, the number of operators can be increased or decreased, and in parallel with the growth and shrinking of jobs, very fast action can be taken. No money is wasted
Taking service with very low monthly costs
The customer's phone calls are recorded in the system and very easy to access records
The system works with cloud architecture, it does not change from day to day.
- It is sufficient that the customer representative only has internet connection, computer and microphone headset.
- According to the size of the project, 1 customer representative is wasted because only about 40% of the invoices are called to ask for the cargo status.
The e-commerce site's organizationality and technology increase the client's commitment to the site
Easily follow customer notes
When the customer calls and all the information is available, it enables the customer representative to make calls very quickly and easily and save time
FREQUENTLY ASKED QUESTIONS
costing
There is no need to invest in a fixed investment, lease a server, get special internet lines, etc., for the operation of this gigantic structure.All these services are realized with a fixed monthly charge per operator who will use the call center without any prepayment or installation costs.For example, if only one operator is going to work with the system, the cost per month is 130 TL + VAT for the call center company and 30 TL for T-Soft.
HOW CAN YOU START?
There is no need to invest in a fixed investment, lease a server, get special internet lines, etc., for the operation of this gigantic structure.All these services are realized with a fixed monthly charge per operator who will use the call center without any prepayment or installation costs.For example, if only one operator is going to work with the system, the cost per month is 130 TL + VAT for the call center company and 30 TL for T-Soft.
CUSTOMER ORDER STOP HOW READING WORKS.
There is no need to invest in a fixed investment, lease a server, get special internet lines, etc., for the operation of this gigantic structure.All these services are realized with a fixed monthly charge per operator who will use the call center without any prepayment or installation costs.For example, if only one operator is going to work with the system, the cost per month is 130 TL + VAT for the call center company and 30 TL for T-Soft.
ALSO NEED TO BUY A CUSTOMER SERVICES MANAGEMENT CRM SOFTWARE MIDIR?
There is no need to invest in a fixed investment, lease a server, get special internet lines, etc., for the operation of this gigantic structure.All these services are realized with a fixed monthly charge per operator who will use the call center without any prepayment or installation costs.For example, if only one operator is going to work with the system, the cost per month is 130 TL + VAT for the call center company and 30 TL for T-Soft.
CAN I TAKE OUT OF THE TIME WHEN THIS SYSTEM IS LIKELY?
There is no need to invest in a fixed investment, lease a server, get special internet lines, etc., for the operation of this gigantic structure.All these services are realized with a fixed monthly charge per operator who will use the call center without any prepayment or installation costs.For example, if only one operator is going to work with the system, the cost per month is 130 TL + VAT for the call center company and 30 TL for T-Soft.
USING AVAILABLE TELEPHONE NUMBERS AS POSSIBLE?
There is no need to invest in a fixed investment, lease a server, get special internet lines, etc., for the operation of this gigantic structure.All these services are realized with a fixed monthly charge per operator who will use the call center without any prepayment or installation costs.For example, if only one operator is going to work with the system, the cost per month is 130 TL + VAT for the call center company and 30 TL for T-Soft.
headquarters
Topkapı Maltepe Yolu T-Soft Plaza No:42TOPKAPI / İSTANBUL
+90 212 48 000 48
Support & Operation Center
Maltepe Cad No:46-48 D:25BAYRAMPAŞA/ İSTANBUL
+90 212 612 44 55
R & D - Software Development
Yıldız Technical University Davutpaşa Campus Technopark D2 Block No: 104 ESENLER / İSTANBUL
+90 212 483 71 64
Aegean Regional Directorate
+90 232 461 74 80
Eastern Mediterranean Regional Directorate
+90 344 225 60 21
T-Soft Inc. Headquarters
906 Broadway, Suite 100, San Francisco, CA, 94133 USA , SILICON VALLEY
+1 408 220 64 68
© 2003-2017 T-Soft E-Commerce Systems. T-Soft is a TEKROM brand.